The customer support that you will get from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical problem with an existing account. Timely and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real website hosting supplier and not from a reseller. If you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is very likely that you'll wait for a few days in order to get an answer to any kind of query, thus your sites may stay offline for ages. However, a supplier that provides various ways of communication and has a tech support team that is available at any time will assist you to right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 customer, billing and technical support for all our shared web hosting plans. Even if you aren't our client yet and you have questions, we can assist you right away and provide you with the necessary info, to give you a choice to make the very best decision when you acquire your new hosting account. We're available at any time, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have multiple telephone numbers worldwide, thus you will be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its complexity.